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Dialpad Ai Sales Center

Dialpad Ai Sales Center
Formerly Dialpad Sell

Overview

What is Dialpad Ai Sales Center?

Dialpad Ai Sales (formerly Dialpad Sell) is a phone system built for sales boasting real-time coaching & CRM integrations. The communications platform includes support for real-time sales coaching and call analytics, Voice Intelligence with objection handling, call sentiment analysis to…

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Recent Reviews

Dialpad Review

8 out of 10
March 31, 2024
Incentivized
I use Dialpad Ai Sales Center to call General Contractors and verify certain things on documents that I am reviewing. It is imperative …
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Dialpad Ai Sales Center Review

8 out of 10
January 03, 2024
We currently use Dialpad for our employees to help create a work life balance. It has made it much easier for the wheels to keep moving on …
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Dialpad Review

10 out of 10
January 02, 2024
We use Dialpad Ai Sales Center every day. It makes our job easier as it helps us to keep track of how many people we are reaching out to …
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TrustRadius Insights

Dialpad is a versatile tool that has proven to be invaluable for healthcare workers. Users have praised its ability to make calls and send …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Inbound routing (19)
    8.8
    88%
  • Contact preview (18)
    8.5
    85%
  • Automatic call logging (18)
    8.4
    84%
  • Outbound dialing (19)
    8.2
    82%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is Dialpad Ai Sales Center?

Dialpad Ai Sales (formerly Dialpad Sell) is a phone system built for sales boasting real-time coaching & CRM integrations. The communications platform includes support for real-time sales coaching and call analytics, Voice Intelligence with objection handling, call sentiment analysis to drive just…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Apollo is a sales intelligence platform with tools to help users engage with prospects. Sellers and marketers can use Apollo to discover more customers in market, connect with contacts, and establish a modern go-to-market strategy. Apollo's B2B Database includes over 220M contacts and 30M…

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Features

Preview Dialer

Features related to contact history and background, providing context for the call; displays sales intelligence for dialers.

8.3
Avg 7.0

Core Dialer

Features that support sales calls with automatic dialing.

8
Avg 7.5

Call Follow-up and Quality Assurance

Features that allow salespeople to understand call activity and respond/take future action based on call activity.

8.5
Avg 7.4
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Product Details

What is Dialpad Ai Sales Center?

Dialpad Ai Sales (formerly Dialpad Sell) is a sales dialer designed to speed up ramp time and make reps more productive using Voice Intelligence technology and a CRM integration in a communications solution.

Dialpad Ai Sales Center Videos

About Dialpad AiSales live sales coaching and other Ai features built to improve how selling to prospects.
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.

Dialpad Ai Sales Center Competitors

Dialpad Ai Sales Center Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Dialpad Ai Sales (formerly Dialpad Sell) is a phone system built for sales boasting real-time coaching & CRM integrations. The communications platform includes support for real-time sales coaching and call analytics, Voice Intelligence with objection handling, call sentiment analysis to drive just-in-time coaching, and support for a range of headsets and phones. The product was launched in 2019.

RingEX, 8x8 Work, and Fuze are common alternatives for Dialpad Ai Sales Center.

Reviewers rate Inbound routing highest, with a score of 8.8.

The most common users of Dialpad Ai Sales Center are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(37)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Dialpad is a versatile tool that has proven to be invaluable for healthcare workers. Users have praised its ability to make calls and send texts, helping them connect with medical professionals and fill positions in desired specialties and locations. This eliminates the need for time-consuming back-and-forths and streamlines the recruitment process. Another key use case of Dialpad is its effectiveness in managing and tracking data. Users have found it to be an excellent solution for reaching and connecting with people overseas in a structured and managed way. It solves the business problem of efficiently tracking, managing, and following up on data, ensuring that users can efficiently communicate with their international contacts. One of the standout features of Dialpad is its continuous updates and improvements, which ensure that users always have access to the latest features and functionalities. This commitment to innovation makes it a reliable choice for professionals who rely on chatting, calling, and sharing sensitive information. Additionally, Dialpad offers both web and app activations, providing flexibility and convenience for users. Whether they prefer using the software on their computers or mobile devices, they can easily connect with colleagues, clients, or customers without constraints. For remote leasing teams, Dialpad Sell proves to be particularly useful. It offers features like voicemail drop and improved remote working capabilities, enabling leasing agents to effectively engage with potential clients regardless of their location. Furthermore, Dialpad's expanded analytics and voice intelligence features provide valuable insights for improving team member training and making better business decisions. The software helps streamline phone systems and enables faster customer service by allowing users to provide real-time information to guests and prospects. Dialpad's real-time call transcription feature assists sales representatives in active listening and call analysis. It transcribes calls as they happen, providing sales reps with a useful tool for improving their communication skills and capturing important information during conversations. The seamless integration between Dialpad Sell and Salesforce.com is highly appreciated by users as it offers features like call logging and automatic call recording logging. This integration streamlines workflow and ensures important call data is stored for future reference, making it easier for teams to track communication efforts and metrics. Many users have found Dialpad to be an excellent solution for recruitment calls. The software's comprehensive features, including call transcription and call data storage, prove valuable for reference purposes during the hiring process. Dialpad Sell represents a significant improvement over previous telephony software, offering robust reporting features and real-time information cards. Its intuitive interface makes it easy to use, and users appreciate its ability to effectively track communication efforts and team metrics. With Dialpad Sell, users can efficiently analyze their team's performance, identify areas for improvement, and make data-driven decisions. Dialpad Sell also enables effective engagement with customers and clients. Its various communication options, including text, web meetings, and phone calls, allow users to choose the most suitable method for each interaction. This flexibility helps strengthen relationships and improve customer satisfaction. Another advantage of Dialpad Sell is its convenience on computers. Users appreciate the ability to connect with customers through calls or texts without relying on personal phones. This feature is especially useful in professional settings where keeping personal and work communication separate is important. The VOIP calling feature of Dialpad Sell enhances remote working capabilities and enables seamless texting with clients. This functionality proves valuable for text-based marketing and client communication, providing a cost-effective solution for staying connected with customers regardless of location. Users have reported highly effective AI technology for transcribing voicemails with no lag issues and good call quality. The real-time transcription feature of Dialpad has been particularly helpful in situations where the call quality is not clear. It ensures that important details are captured accurately, making it easier to refer back to conversations and follow up on critical information. Dialpad's continuous efforts to address work-from-home challenges have been well-received by users. Whether it's contacting potential clients, sending helpful videos and links, or easily tracking daily progress, Dialpad has become an indispensable tool for professionals across various industries. Overall, Dialpad offers a reliable solution for effective communication and collaboration. Its comprehensive features, continuous updates, and user-friendly interface make it a valuable asset for businesses looking to streamline their phone systems, improve customer service, and enhance team productivity.

Auto call record feature works great: Several users have praised the auto call record feature, stating that it has allowed them to easily keep track of their calls. This functionality has proven to be useful in managing and analyzing their communication activities.

Convenient auto transcript feature using VI - Voice Intelligence: Many reviewers have found the auto transcript feature using VI to be a cool addition to the platform. It provides them with a convenient way to transcribe their calls, saving them time and effort in documenting important conversations.

Built-in caller ID and previous call history: The built-in caller ID and previous call history feature has been highly appreciated by users. This functionality allows them to quickly access important information about their calls, making it easier for them to stay organized and effectively manage their communication.

Voice Transcripts: Room for Improvement Several users have mentioned that while the transcript feature of Dialpad's Voice intelligence AI works well, there is room for improvement. Some users have specifically pointed out that the transcripts do not sync well with the recording playback, suggesting that this aspect could be enhanced. Voice Delay Issues A number of users have experienced voice delays even when having a good internet connection, and they feel that this issue should be addressed by Dialpad. Outdated User Interface UI While most aspects of Dialpad seem to work fine, some users have suggested that the user interface UI could benefit from being updated periodically. They believe that refreshing the UI would improve the overall user experience.

Users of Dialpad have provided several recommendations based on their experiences with the product. The three most common recommendations are:

  1. Completing system updates: Several users suggest keeping Dialpad up to date by regularly completing system updates. This ensures that the software functions smoothly and is free from any bugs or performance issues.

  2. Utilizing chat feature and easy implementation: Many reviewers praise the chat feature of Dialpad, finding it efficient and reliable for communication purposes. Additionally, users recommend Dialpad as a quick and easy way to get on the phone without requiring extensive training or setup.

  3. Maintaining constant contact: Users believe that maintaining constant contact with customers, coworkers, and suppliers will become more critical in the post-pandemic world. They see Dialpad as a flexible and reliable tool for achieving this purpose, emphasizing its usefulness in managing and implementing a phone system or customer service phone system.

Overall, users highly recommend Dialpad for its ease of use, reliable communication features, and ability to streamline business processes.

Attribute Ratings

Reviews

(1-3 of 3)
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Kailey Poore | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Dialpad Sell for our Remote Leasing Team who assists the portfolio with leasing needs. Dialpad Sell was a no brainer because of the Voicemail Drop Feature along with the expanded ability to better work in a remote setting. Being able to manually curate call mapping and hold messaging was something that we knew we needed to take our business to the next level. The expanded analytics and voice intelligence features give us new insights that we have never had before, allowing us to help improve our team member trainings and make better business decisions moving forward. We have also experienced an uptick in incoming text messages and Dialpad give us that flexibility to keep up with our customers' preferred communication methods. We were looking for a company that will help us streamline our phone systems and provide faster customer service, by giving our guests and prospects the information they need in real time. Dialpad definitely does the trick.
  • Provides extended analytics information that we never before had.
  • Voicemail Drop is extremely helpful and allows for better time management.
  • Easy to implement and set up.
  • Voice Intelligence Features allow us to create a more robust training platform.
  • Missing Functionality - I would like to see a text message drop option in tangent with the Voicemail Drop.
  • Missing Functionality - The ability to set yourself to "Do Not Disturb" within certain departments instead of as a whole.
The implementation team was extremely helpful and responsive when bringing our company online. I am excited to see the growth of Dialpad within the Multifamily Industry and I'm glad our company gets to spearhead that change.
Dialer Logistics
N/A
N/A
Preview Dialer (4)
75%
7.5
Contact preview
100%
10.0
Dialer-CRM integration
N/A
N/A
Call notes & tags
100%
10.0
Automatic call logging
100%
10.0
Core Dialer (7)
100%
10.0
Outbound dialing
100%
10.0
Inbound routing
100%
10.0
Custom caller ID
100%
10.0
Click-to-call
100%
10.0
Recorded voicemail drop
100%
10.0
Dialer contact import
100%
10.0
Campaign & list management
100%
10.0
Call Follow-up and Quality Assurance (3)
100%
10.0
Follow-up calls
100%
10.0
Dialer reporting & analytics
100%
10.0
Dialer compliance
100%
10.0
  • We haven't had the platform long enough yet to really identify the impacts, however, with the level of customization the system allows, it creates another marketing stream from our 2nd most used contact method.
I chose Dialpad over RingCentral because the pricing was much better and the analytics go way more in depth. Implementation was a lot more robust and I feel Dialpad had way better customer service.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I love having Dialpad Sell on my computer and being able to instantly connect with customers through calls or texts. No need to worry about charging my phone or giving out my personal phone number to customers. I am able to connect with them how they would like, usually through texts, all while at my computer. I can change my call-back number to our general support team when needed and use my direct line to reach out personally.
  • Hearing quality is top notch.
  • Texting functionality.
  • Do Not Disturb is easy to turn on and off.
  • Mass texting functionality for outreach.
  • DND or silenced calls auto turned on when on a phone call.
It's great to be able to call a client or other coworkers through my computer and not have to worry about where my phone is and if it's charged. I wish the texting functionality was more robust. I would like to see past chat or call history when searching a number before calling again, instead, it only pops up after the call has begun.
Dialer Logistics
N/A
N/A
Preview Dialer (4)
47.5%
4.8
Contact preview
30%
3.0
Dialer-CRM integration
90%
9.0
Call notes & tags
N/A
N/A
Automatic call logging
70%
7.0
Core Dialer (7)
51.42857142857143%
5.1
Outbound dialing
90%
9.0
Inbound routing
90%
9.0
Custom caller ID
80%
8.0
Click-to-call
100%
10.0
Recorded voicemail drop
N/A
N/A
Dialer contact import
N/A
N/A
Campaign & list management
N/A
N/A
Call Follow-up and Quality Assurance (3)
26.666666666666664%
2.7
Follow-up calls
N/A
N/A
Dialer reporting & analytics
80%
8.0
Dialer compliance
N/A
N/A
  • I can quickly copy and paste numbers into Dialpad Sell instead of manually dialing.
  • I can copy and paste text messages into chats easily.
I think that Skype for Business was a clunky system to use and didn't seem as up-to-date with their interface as Dialpad Sell does. I have found that Slack does a better job at communicating within the company, but Dialpad Sell is still the best system for external outreach.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Dialpad Sell every single day for communicating with prospects in our pipelines as well as current client partners. The system is easy to use, has a great interface, and is great for tracking our communication efforts and team metrics.
  • Call forwarding
  • Voicemail transcripts
  • Call tracking
  • Phone preferences/settings
  • Connection/ringing
Reaching out to prospects and being able to refer back to our call transcripts. Any time I wrap up a call with a prospective client, I am able to rename our call & their contact information for east reference to keep things organized within my sales desk. Dialpad also integrates very well with external products such as Salesforce, Slack, and Gmail. Using Dialpad Sell with these products hasn’t not only enhanced them but has also improved by closing success rate and allows me to get deals done 20% faster. Not appropriate for personal use or non business related calls.
Dialer Logistics
N/A
N/A
Preview Dialer (4)
90%
9.0
Contact preview
90%
9.0
Dialer-CRM integration
90%
9.0
Call notes & tags
80%
8.0
Automatic call logging
100%
10.0
Core Dialer (7)
94.28571428571429%
9.4
Outbound dialing
100%
10.0
Inbound routing
80%
8.0
Custom caller ID
100%
10.0
Click-to-call
100%
10.0
Recorded voicemail drop
100%
10.0
Dialer contact import
100%
10.0
Campaign & list management
80%
8.0
Call Follow-up and Quality Assurance (3)
100%
10.0
Follow-up calls
100%
10.0
Dialer reporting & analytics
100%
10.0
Dialer compliance
100%
10.0
  • Allows for our team of 20 sales executives to reach out to over 1,000 prospects annually
  • Achieved 258 closed client cases all using call/text Dialpad Sell functionalities for client outreach, along with email.
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